Frequently Asked Questions
Straight answers about how the store works: how downloads arrive, what a licence covers, where the physical kits ship, and how to reach us. If your question is not here, the contact form is the fastest route.
Ordering and downloads
How are the worksheets delivered?
Every worksheet set is a PDF. After checkout the download links appear on the order confirmation page and in the confirmation email, so the files are ready to print within a minute of ordering. If a link stops working, send your order number through the contact form and we will resend the files.
Can I print the worksheets more than once?
Yes. Each digital set is licensed to one practitioner or household, with unlimited printing for your own clients, students, or family. The licence does not cover sharing the file itself, uploading it to a shared drive, or reselling it.
Do you offer bulk or wholesale orders?
There is no formal wholesale program, but we do work with clinics, hospitals, schools, and care homes. For multi-therapist teams, site licences, or several physical kits, send the details through the contact form and we will put together a quote. The Cognitive Rehab Worksheets Bundle, which includes every digital download in one purchase, is the most economical way to equip a single caseload.
Do you have active discount codes or promotions?
We do not run sitewide discount codes or seasonal sales. Prices on rehabworksheets.com are already our lowest anywhere, below our Etsy and Teachers Pay Teachers listings. The biggest saving is the Cognitive Rehab Worksheets Bundle, which includes every digital download for a fraction of the individual prices. Free sample worksheets from most sets are on the free worksheets page, with no code or email required.
Shipping
Do you have retail store locations?
No. Rehab Worksheets is an online-only store. Digital worksheets are delivered instantly as PDF downloads, and the physical Money Management and Medication Management kits ship from Canada. Our products are also listed on Etsy and Teachers Pay Teachers, but rehabworksheets.com always has the lowest price.
Do you ship internationally?
Yes. Physical kits ship from Canada to the United States and 26 other countries: Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom. International orders outside Canada and the United States are billed at cost: the shipping charge is calculated at checkout by Canada Post or Purolator. Digital downloads are available worldwide with no shipping.
Do you offer free shipping?
Yes, within Canada and to the United States. Standard shipping is free on physical kits sent to Canadian and US addresses, and digital downloads never have shipping charges. International orders to other countries are billed at cost, calculated at checkout by Canada Post or Purolator.
Do you offer express shipping?
Yes, for physical kits. In Canada, express shipping is a flat $15 CAD. To the United States, express international shipping is $20 CAD for orders up to 1.5 kg. For other countries, express options from Canada Post and Purolator are shown at checkout. Orders are handled within one business day. Digital worksheets do not ship; they download instantly after checkout.
Help
How can I contact customer service?
Use the form on the contact page. Include your order number for download or shipping questions. If a download link is not working, we will resend the files.
Can I return a digital download or a kit?
Digital downloads cannot be returned once delivered, but if there is a problem with a file, contact us and we will put it right. Physical kits have a 30-day return window from delivery, unused and in the original packaging; the full terms are in the refund policy.